Conference Universitas Siliwangi
International Seminar and Conference on Management, Research, and Transformation (I-SMART)

The Influence of Workload and Employee Skills on Job Burnout Among Generation Z Employees at Apartement Bale Hinggil Surabaya

Date Published : 29 August 2026

Contributors

Neng Nida Fadhila Amana

University of Siliwangi
Corresponding Author

Rifaa Raudhatul Razwa

University of Siliwangi
Author

Keywords

Workload Employee Skills Job Burnout Generation Z

Proceeding

Vol. 1 (2025): International Seminar and Conference on Management, Research, and Transformation (I-SMART 1.0)

Track

General Track

License

Copyright (c) 2026 International Seminar and Conference on Management, Research, and Transformation (I-SMART)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This study aims to analyze the effect of workload and employee skills on job burnout among Generation Z employees at Apartemen Bale Hinggil Surabaya. The increasing work demands and variations in employee skill levels have led to different levels of work pressure and psychological fatigue. This research uses a quantitative approach with a survey method. The population consists of 92 employees, and the sample of 48 respondents was determined using the Slovin formula with a 10% error tolerance. Data were collected using questionnaires with a Likert scale and analyzed using multiple linear regression with the SPSS 26.0 software. The results show that workload has a positive and significant effect on job burnout, indicating that higher work pressure increases employees’ emotional and physical exhaustion. In contrast, employee skills have a positive but not significant effect, suggesting that lower skill levels may increase burnout risk but are not the primary cause. The findings imply that organizations must manage workload distribution and improve employees’ skills to prevent burnout and maintain sustainable productivity among Generation Z workers.

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How to Cite

Razwa, R. R. (2026). The Influence of Workload and Employee Skills on Job Burnout Among Generation Z Employees at Apartement Bale Hinggil Surabaya (N. N. F. Amana, Trans.). International Seminar and Conference on Management, Research, and Transformation (I-SMART), 1, 425-434. https://conference.unsil.ac.id/ismart/paper/view/233